News : 8x8 Unveils Cloud-Based Single-Platform Global Contact Centre Solution
London, UK 13th May 2015 -- 8x8 Solutions a provider of cloud-based unified communications and contact centre solutions, announced a new milestone in its Global Reach(R) initiative with the launch of 8x8 Virtual Contact Centre (VCC) Global. VCC Global is a cloud-based contact centre solution that connects an organisation’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management.
ging a contact centre with agents and customers distributed globally brings a complex set of business challenges ranging from call quality to agent availability to reporting and administration," said Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan. "8x8 has once again demonstrated the value it places on optimising the quality of voice interactions over its network with the introduction of its VCC Global offering."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Today's Tip of the Day - Mandatory Information
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, May 14, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...