News : 8x8 Unveils Cloud-Based Single-Platform Global Contact Centre Solution
London, UK 13th May 2015 -- 8x8 Solutions a provider of cloud-based unified communications and contact centre solutions, announced a new milestone in its Global Reach(R) initiative with the launch of 8x8 Virtual Contact Centre (VCC) Global. VCC Global is a cloud-based contact centre solution that connects an organisation’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management.
ging a contact centre with agents and customers distributed globally brings a complex set of business challenges ranging from call quality to agent availability to reporting and administration," said Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan. "8x8 has once again demonstrated the value it places on optimising the quality of voice interactions over its network with the introduction of its VCC Global offering."
Today's Tip of the Day - Why Can’t You Take My Call?
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, May 14, 2015
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