News : 8x8 Unveils Cloud-Based Single-Platform Global Contact Centre Solution
London, UK 13th May 2015 -- 8x8 Solutions a provider of cloud-based unified communications and contact centre solutions, announced a new milestone in its Global Reach(R) initiative with the launch of 8x8 Virtual Contact Centre (VCC) Global. VCC Global is a cloud-based contact centre solution that connects an organisation’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management.
ging a contact centre with agents and customers distributed globally brings a complex set of business challenges ranging from call quality to agent availability to reporting and administration," said Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan. "8x8 has once again demonstrated the value it places on optimising the quality of voice interactions over its network with the introduction of its VCC Global offering."
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, May 14, 2015