News : 8x8 Unveils Improved Capabilities for Global Contact Centers
San Jose, CA, USA, March 7, 2016 -- 8x8, Inc. (NASDAQ:EGHT), a provider of Enterprise Communications as a Service (ECaaS), announced improved capabilities for its Virtual Contact Center (VCC) solution that enable enterprises of all sizes to better manage their global contact centers, increasing agent productivity and personalizing every customer interaction.
The new VCC capabilities, with general availability in June 2016, offer a high level of integration and flexibility that enables even the smallest of contact centers to enjoy customer experience and agent productivity benefits.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Anticipate Volatility
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, March 9, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...