San Jose, CA, USA, Dec 3, 2018 -- 8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, collaboration and contact center solutions,today announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8x8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities.
Frost & Sullivan Best Practices Awards are given to companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to execute a strategy successfully that results in stronger market share, competitive brand positioning, and customer satisfaction.
"8x8's portfolio structure has evolved from a primary focus on cloud-based communications solutions to address shifting customer demand for a full suite of contact center capabilities available to users across their organization," said Robert Arnold, principal analyst at Frost & Sullivan. "The company’s continually enhanced portfolio and streamlined go-to-market strategy encompass the more sophisticated communications and contact center needs of mid-market and enterprise environments."
In 2018, 8x8 once again demonstrated its commitment to driving the future of innovation with the launch of 8x8 X Series, which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center, and one system of intelligence on a single cloud-based technology platform. With 8x8 X Series, businesses communicate faster and smarter to exceed customer expectations.
"Siloed business communications lead to lost revenues from a variety of inefficiencies, including issues with cross-department employee communications, and poor customer service interactions," said Vik Verma, CEO at 8x8. "8x8 is focused on harnessing the collective wisdom of an organization in order to deliver superior customer experiences and drive revenue as a result. We are honored to receive this prestigious award recognition from Frost & Sullivan as it continues to reflect our ongoing commitment to helping global businesses operate at the new speed of business with a cloud-based communications technology platform that is comprehensive, scalable, and easy-to-use. 8x8 is the only pure cloud provider with wholly-owned core technology and we continue to believe the X Series is a game changer for the industry."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, December 5, 2018
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