#contactcenterworld, @8x8
Campbell, CA, USA, Aug 11, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced the platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution. 8x8 XCaaS (eXperience Communications as a Service), which is built on the 8x8 eXperience Communications Platform, now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce.
"Guaranteeing our more than 3,500 distributed employees and over 700 offices in the U.S. are always connected is paramount in maintaining the everyday high level of service our clients expect," said Mobashir Ahmed, IT Manager at the Loya Insurance Group. "The 8x8 XCaaS platform-wide uptime SLA gives us peace of mind by providing us the quality of service and reliability we require to allow our employees and contact center agents to stay productive and enhance customer experience."
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"Now more than ever, organizations recognize that employee communications and contact center uptime and reliability is critical for success, especially as they shift to a hybrid workforce," said Zeus Kerravala, Founder and Principal Analyst at ZK Research. "They expect the highest levels of service, and the 8x8 XCaaS global SLA across both employee communications and contact center provides organizations with a single point of accountability and confidence."
"Global organizations driving hybrid workforce initiatives recognize the critical importance of maximizing productivity and responsiveness while also ensuring operational resilience," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "Offering a 99.999 percent uptime SLA across both UCaaS and CCaaS is a major industry achievement that raises the bar for cloud communications. It is only made possible because 8x8 XCaaS is built on a single-vendor, integrated technology platform, which enables organizations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, August 12, 2021
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