News : 90 New Jobs Created at Barrhead
Oct 13, 2014 -- BT Ireland has launched the BT Cloud Contact cloud-based contact centre solution. The single integrated platform for telephony and contact centre management provides a full rante of functionality, enabling customer service to be delivered over multiple channels, including social media, webchat and video. Agents can manage multiple types of customer contact from a single desktop, while ensuring each contact is recorded and tracked centrally.
BT Cloud Contact offers contact centres a global cloud solution with an established local footprint to satisfy regulatory and compliance concerns. The solution harnesses the reach and reliability of BT's global voice network, allowing customers to originate calls from over 170 countries with flexible access options.
Posted by Veronica Silva Cusi, news correspondent
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BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
About Barrhead Travel:
Barrhead Travel is a UK based privately owned travel agency group established in 1975, now with 50 retail outlets, extensive brands on-line, three contact centres and over 800 colleagues.
Published: Tuesday, October 14, 2014