News : 91 Layoffs as Cascade Twp. Call Center Closing
Cascade Township, MI, USA, Aug 1, 2018 -- Ninety-one people are being laid off as a metro Grand Rapids call center closes.
Teleperformance USA is closing its facility on Horizon Drive north of 28th Street in Cascade Township, the company said in paperwork received by the state Wednesday.
As a result, 91 people who work there will lose their jobs by Sept. 30. Most of the people being laid off are call representatives.
Teleperformance said the closure is the result of corporate restructuring of its customer service operations.
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Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, August 2, 2018