News : 911 Call Center Bedbug Ordeal to Cost Over $100,000
Pittsburg, PA, USA, Aug 18, 2015 -- Allegheny County's 911 call-takers and dispatchers moved out of their building and into a network of mobile command centers Tuesday afternoon while exterminators try to rid the building of bedbugs.
Many emergency employees are now operating out of the trailers parked in the lot outside the normal call center's Lexington Street building. Others are stationed in conference rooms not infested with bedbugs inside the building, while some are also taking calls at the county's backup center in the Strip District.
"For us, it's really an opportunity to test out all these other technologies that we have the ability of deploying for various types of emergencies," Allegheny County Emergency Services Chief Alvin Henderson said Tuesday.
The move was made after a single bedbug was found in the call center last week. Henderson said only the one bug was found, but they want to prevent a wider infestation.
County officials said callers to 911 should not notice anything different.
Union leaders with SEIU 668, which represents Allegheny County dispatchers and other workers in the Lexington Street building, said Tuesday that their concerns with the Strip District building have been addressed. They earlier said the building could have mold issues because of a roof leak, but after touring the facility found that it was safe.
Even so, they believe there is a larger bedbug problem in the Lexington Street building. Deborah Cooney, who works for Children Youth and Family Services, said she believes bedbugs bit her while she worked this weekend.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"I felt something, and there were all these red welt marks. I was scratching really bad," Cooney said. "I got bit up."
Allegheny County officials did not have a total for how much the bedbug response is costing, but said it is expected to be around $100,000.
The county hopes to have the 911 call center operating normally by Friday.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
About Allegheny County:
Allegheny County is a county in the southwestern part of the U.S. state of Pennsylvania. As of 2014 the population was 1,231,225, making it the second-most populous county in Pennsylvania, following Philadelphia County.
Published: Wednesday, August 19, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 18 years. More than 5.500 service professionals at 16 locati...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...