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News : 911 Center Phone System Fails Again
Huntsville, AL, USA, July 6, 2015 -- The Huntsville Madison County 911 Center has confirmed their main phone system went down on the Fourth of July because of a power outage.
But the real problem came when their alternate power supply didn't kick in.
After a car wreck in Providence severed power lines, an uninterruptible power source, or UPS, was supposed to power the system. But on Saturday, the UPS malfunctioned.
The call center had to rely on its backup phone system, which they say was fully functional. But a confidential source close to the situation tells us no calls were received through that system for 15 to 20 minutes, forcing staff to use their cellphones.
We even had a viewer who told us some calls went unanswered.
Assistant Director Chris Tucker said, "The only reason someone should not have been able to get through is because of the saturation. All of the call takers were very busy."
He added that those people should have hung up and redialed to get through.
This isn't the first time the phones have malfunctioned. In April of this year, the phones were down for 45 minutes overnight.
Tucker said that crash happened due to a network problem with the phones themselves, and that the two events are completely unrelated.
He also said they are working to resolve the situation so it does not happen again.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
Published: Tuesday, July 7, 2015