News : 911 Emergency Phone Service Restored After Three-county Outage
Hudson Valley, NY, USA, Nov 13, 2015 -- Hours after 911 emergency call center phone service was lost in Dutchess, Putnam (both 845 area code) and Westchester (914 area code) counties Thursday evening, it was restored.
The 607 area code in the Roscoe area of Sullivan County also experienced a disruption in 911 emergency call service. That area is handled by Frontier Communications.
During the time 911 calls were interrupted it was apparently only impacted wired phones. Cell phone 911 service was still operation.
While the phones were dead, people with emergencies were advised to call their local police departments if they needed immediate police or medical service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, November 17, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
global provider of contact center services and back-office processing
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...