News : 911 Phone Scam Hits Clark County
Clark County, WA, USA, July 28, 2015 -- Clark County’s emergency response agency is warning the public about a confusing phone scam that tricks people into thinking they’ll be arrested unless they send money to a 911 call center.
First, the victims get a call or a message from a fake emergency dispatch, and 911 shows up as the caller’s number on caller ID. They are told that if they don’t respond or send money within half an hour, they’ll be arrested.
Then, when the victims return the calls, they’re routed to an actual 911 call center, tying up phone lines for people in real emergencies. Using a fraudulent phone number — a practice known as caller ID spoofing — can land the offender with a $10,000 fine for each call made with the number, according to the Federal Communications Commission.
Clark Regional Emergency Services Agency posted warnings about the scam Tuesday on its blog, Facebook, Twitter and nextdoor.com, a neighborhood-based social network. By the early afternoon, CRESA had already received several reports from local people who were targeted, said Eric Frank, the agency’s spokesman.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"From the data I had received, calls were coming in from individuals throughout the county, not just a certain neighborhood," Frank said in an email to The Columbian. "We want individuals to be aware of the scam, and that 911 would never call and ask for that type of personal information or mention you would be arrested."
Over the last two weeks, the calls also have targeted people in Oregon.
Frank urges any victims of the scam to not return the calls unless they’re in an actual emergency. Instead, he encourages them to contact the Washington State Attorney General’s Office to file a complaint.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From Clark Regional Emergency Services Agency
About Clark Regional Emergency Services Agency:
Clark Regional Emergency Services Agency (CRESA) provides 9-1-1 dispatch, technology services, and emergency management services for Clark County, Washington.
Published: Thursday, July 30, 2015
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...