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News : 911 Services Board Announces Emergency Call Center Grants

#contactcenterworld

Frankfort, KY, USA, July, 2017 -- John Holiday, Kentucky 911 Services board chair and executive director of the Kentucky Office of Homeland Security (KOHS), announced 36 grants from 31 Kentucky counties have been awarded for the board’s 2017 grant cycle.

"These grants will help Kentucky 911 call centers in a number of ways—from replacing outdated and obsolete equipment to moving toward digital Next Generation 911 capabilities—all with the ultimate goal of providing prompt and accurate emergency response in Kentucky," Holiday explained.

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After the KOHS grants team ensured all documentation was properly submitted, a team of Kentucky 911 subject matter experts from call centers across the commonwealth analyzed and scored each grant. Following the comprehensive peer review process, a second team of subject matter experts performed a technical review to ensure each grant request met proper technical specifications.

The highest scoring projects were then submitted to the full 911 Services Board, which unanimously approved the grant awards at their June 22 meeting.

"This objective evaluation process removes politics from the process and ensures that grants are ranked on critical need to the best of our ability," Holiday said.

The $3.5 million of funding for the 2017 911 competitive grant cycle represents a 50 percent increase over 2015, where $2.4 million was awarded. No grants were issued in 2016.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.lanereport.com


Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Friday, July 21, 2017

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2020 Buyers Guide Knowledge Management

 
1.) 
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Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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