Login to Network
Valletta, Malta, Nov, 2020 -- 95% of calls on the COVID-19 helpline, 111, are being answered within one minute, health minister Chris Fearne said.
Speaking in parliament, the deputy prime minister thanked front liners for their work, stating that the government has improved the helpline, with around 12,000 calls being received daily.
Fearne said that Malta now has seven testing hubs, with another two swab centers opening next week in the northern region of the country and at the airport.
He stated that testing at the airport of passengers arriving from amber list countries will increase by 500% thanks to the introduction of rapid testing.
"The majority of passengers coming from countries on the amber list will now be tested before entering the country," he said.
Fearne said that a brand new hospital in St Paul’s Bay is receiving positive patients from old people’s homes. This, he said, would ensure other residents’ safety.
He also announced an agreement with Italy and Czech health ministries which will see a new stock of Remdesivir arriving in the country to help coronavirus patients.
Chris Fearne said that over the last two weeks, 30 new nurses were engaged with 400 more nurses, mostly foreign, being employed in the coming four months.
On the COVID-19 vaccine, the health minster said that it will not be introduced before it is deemed completely safe.
"Until it arrives, we must abide by health regulation," he said.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.maltatoday.com.mt
About ContactCenterWorld:
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Thursday, November 5, 2020
| 2.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) PH: +603 5569 9816 |
| 6.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more)  |
| 10.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) PH: 8005771872 |
| 15.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) PH: (+61) 406 501 368 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall