News : 999 Emergency Call Service Workers to Strike on Thursday
Navan, Ireland, April 6, 2016 -- The Communication Workers’ Union (CWU) said its members working in the 999 emergency call answering service will go ahead with a 12-hour work stoppage at the call centre in Navan, Co. Meath on Thursday, April 7.
The strike action, which follows a previous work stoppage in February, is in pursuit of a pay claim from BT/Conduit Global, which operates the call centres. It will be followed by a month of industrial action which will see operators across all three 999 centres at Dublin, Navan and Ballyshannon withdraw from extra duties outside of their employment contracts, the union said.
The follow-on industrial action will take place from Friday, April 8 to Friday, May 6.
CWU General Secretary Steve Fitzpatrick said the refusal of BT/Conduit Global to pay 999 call workers a basic living wage of €11.50 an hour was "blatant corporate greed".
Conduit Global said it regretted the CWU’s plans to go ahead with industrial action but said it had put plans in place to ensure the safe delivery of the service from all three emergency call answering service centres.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"Conduit Global has consulted repeatedly with its employees on any concerns that they have, including on pay, and significant progress has been made," the company said in a statement. "No operator is on less than the ‘living wage’ and as well as the 10 per cent pay increase announced in November 2015, a further ‘on-call’ payment has been agreed directly with staff in the last week."
It said that the majority of 999 employees had committed to direct engagement with the company and represented themselves during recent rounds of consultation.
"In light of the resolution of so many concerns, it appears that the CWU is choosing to place its own interests over critical public services," Conduit said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recruit By Phone
About Communication Workers Union:
The Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
Published: Thursday, April 7, 2016
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...