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News : 999 Warning After Police Call Centre in Plymouth Loses Power

#contactcenterworld

Plymouth, England, July 18, 2017 -- Police have warned people only to call 999 in a real emergency after the city's call centre loses power.

The force is currently experiencing power loss in Plymouth, including its call centre in the city.

A spokesperson said work is underway to restore power, and staff are being transferred to Exeter call centre to help reduce the impact.



In the meantime, they are asking for the public's help and request that for the time being they are only contacted for 999 emergencies while they have reduced call centre capacity.

All non-emergency crime reports can be reported to 101@dc.police.uk.

The spokesperson said: "Many smaller enquiries can be answered via Ask NED, the Non-Emergency Directory.

"It is a new service that combines the questions that members of the public have asked with contact details of those that can help.

"Ask NED includes the Ask the Police database and common questions asked of our partner organisations.

"We thank you in advance for your cooperation."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.plymouthherald.co.uk


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Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Wednesday, July 19, 2017

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2020 Buyers Guide Call Routing Optimization

 
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Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
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Lieber & Associates

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PH: +1-773-325-0608
 
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