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News : A New BPO in Montego Bay — Segoso Caribbean

#contactcenterworld

Montego Bay, Jamaica, March 10, 2021 -- Sequium Asset Solutions LLC, a privately held firm based in Marietta, Georgia, recently launched Segoso Caribbean, a business process outsourcing (BPO) nearshore outsourcing firm in Montego Bay.

Segoso Caribbean operates in key contact centre verticals and channels (travel & leisure, utilities, telecoms, retail, financial services, inbound/outbound voice, chat, e-mail, care, sales, tech support), and maintains full site redundancy through its US offices.

Segoso Caribbean also houses Sequium's captive site in Jamaica, which manages first and third-party collection services for its US client base.

Segoso was established in October 2020 and led by Sebastian Tickle, the company's president & chief executive officer (CEO).

Tickle was a former group chief operating officer at itelbpo and is a 23-year veteran of the Jamaican and English-speaking Caribbean BPO industries. He was part of the original e-Services team, one of the pioneers of BPO in Jamaica and Saint Lucia.

Greg Schubert, Segoso Caribbean chairman, said: "We firmly believe that the mid-market is underserved by traditional large international BPO providers. Customers come to us because they need a team that is responsive, reliable, and who get the job done," Schubert stated.

He continued: "Engaging someone like Sebastian is a major coup for us. He will deliver the leadership and execution necessary for a successful global strategy and deliver the quality results that our customers deserve."

"As a Jamaican-US company with redundant facilities in the continental US, we are in a unique position to provide consistently scalable support and resilience by partnering with a superior local workforce in delivering some of the industry's best customer care worldwide.

"We have established a tremendous infrastructure in Montego Bay that combined with the resources and financial backing of Sequium, we believe we will be at the forefront of this industry in short order. Our motto is 'Evidence Based' because outsourcing to the right people is critical," Tickle said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.jamaicaobserver.com


Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Friday, March 12, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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