News : Nixxis Announces Release of Software Feature
The 100% Belgian publisher of call center software announced the release of its newest feature: Multi-level user access management. An important progress for call centers since the long-awaited feature will allow them to secure access to a growing number of users (employees, suppliers, consultants, external staff…).
"Our new feature is a natural evolution of the call centers industry where we see on the one hand more and more people working enjoying the outsourcer’s experience of working for large contractors and on the other hand small but highly specialized call center working for increasingly important customers."says Luc Francis Jacobs, CEO of Nixxis.
Nixxis developed this new right management system allowing greater control of customer service contractors and thus performance and brand image improvement.
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Headquartered in Belgium, Nixxis is a provider of premise-based and hosted Customer Interaction Solutions to businesses throughout Europe, North America, Asia and Africa. Nixxis' robust portfolio includes advanced contact center, reporting, and administration tools.
Published: Tuesday, January 6, 2015