Vienna, Austria, Nov, 2018 -- Austrian operator A1 and Alcatel-Lucent Enterprise have extended their unified communications offering by the cloud-based communication tool Rainbow. It allows communication via chat, voice calls and video and supports file sharing. Alcatel-Lucent Rainbow from A1 is a product for Unified Communications as a Service (UCaaS) and Communication Platform as a Service (CPaaS).
A flexible and simple user and usage-based billing system allows companies of any size to deploy the tool flexibly. Rainbow supports communication and collaboration by employees from anywhere and on any device. Rainbow allows users to form groups and teams, communicate via chat, voice and video, and share content with employees, suppliers and customers.
Posted by Veronica Silva Cusi, news correspondent
About A1 Call Center:
A1 Call Center India is an Agency where you will find all types of services to promote and sell your services better. A1 Call Center made a small start in 2009, with a meager strength of 50 employees. Today, the company has strength of more than 500 dedicated agents. Over the years we have helped many businesses with our call center services in Delhi NCR. We follow the best practices in the industry. We have superior technology for servicing your customers and have dedicated agents who can please them with their answers.
Published: Monday, November 26, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933