News : AAA Mid-Atlantic Selects Panviva to Implement Knowledge Delivery System
Nashua, NH, USA, March, 2019 -- Panviva, a provider of cloud-based knowledge management solutions and real-time performance support, announced that AAA Mid-Atlantic—a provider of automotive membership services whose territories include Delaware, Maryland and Washington, DC and certain areas of Pennsylvania, New Jersey and Virginia—has selected Panviva to provide customer service to their members through their cloud-based platform.
AAA is a motoring and leisure travel organization and provides its members a full range of travel, insurance, financial and automotive-related services. Panviva previously announced that it had been named a Preferred Supplier to AAA and this is the first regional club to adopt the Panviva cloud-based knowledge management software.
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"We selected Panviva because its knowledge-based solution provides us with information and guidance that can be accessed quickly so we can optimize service to our members," noted Lance Sabouni, Executive Vice President, Automotive Solutions at AAA Mid-Atlantic.
"We are excited to continue our partnership with AAA at the club level," said Stephen Pappas, Senior Vice President of Panviva US Operations. "This partnership with AAA will ensure call center agents and members receive immediate access to information and guidance at their moment of need, increasing employee performance and efficiency."
Posted by Veronica Silva Cusi, news correspondent
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About Panviva, Inc.:
Panviva offers Business Process Guidance software that helps guide users, step-by-step, through their procedures in real time. The benefits are shorter training time, greater policy and procedure adherence, accuracy and consistency together with overall lower costs and improved productivity. Panviva's SupportPoint helps many companies around the globe increase revenue and drive higher Operating Income numbers, like HP, Catepillar, Fosters, British Telecom, BUPA and more
Published: Thursday, March 28, 2019
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