Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Aadhaar, 24x7 Helpline, DigiLocker: Govt Gets Ready to Roll Out Covid-19 Vaccine

#contactcenterworld

New Delhi, India, Jan 5 2021 -- As the government inches closer to begin India's mega Covid-19 vaccination drive, the Union Health Ministry on Tuesday released a slew of features for its CoWIN app, which will provide every detail on the vaccination programme.

Short for Covid Vaccine Intelligence Network, the CoWIN app will be used to manage and scale up the massive vaccination drive amid the pandemic, the government said.

Among the various features, the CoWIN app includes automated session allocation, the health ministry said in a press briefing. One of the authentication methods would be to use of Aadhaar to prevent malpractice, officials said.

Other features include SMS in 12 languages, which will be sent to guide those waiting to get vaccinated and frontline workers who are engaged in inoculation process. A QR code-based vaccination certificate will issued after all the doses and people can store it in their mobile phone, the ministry said.

Moreover, the government's document storage app DigiLocker can be integrated to store and fetch the QR code-based certificate.

Apart from this, there will be a 24x7 helpline, chatbox with pattern recognition to help navigate the portal

SMS to be sent in 12 languages, 24x7 helpline, chatbox with pattern recognition to help navigate portal, digital locker for integrated data retrieval and storing of QR code certificate are some of the salient features of the CoWIN Delivery Management Plan.

Healthcare workers and frontline workers would not need to register themselves as a beneficiary as their data is bulk database that has been populated on the Co-WIN vaccine delivery management system in a bulk manner.

Moreover, at a press briefing in New Delhi, Union Health Secretary Rajesh Bhushan said, "There are 4 primary vaccine stores called GMSD located in Karnal, Mumbai, Chennai and Kolkata and there are 37 state vaccine stores in the country. They store vaccines in bulk and distribute further."

States are responsible for sending the vaccines to primary health centres and from there, vaccines will be taken to sub-centres through passive equipment like ice boxes.

Earlier, the government said multiple dry runs have been held to test the software in the field at various stages of its development. It said over 90,000 people in 700 districts have been trained to use the software.

There were 285 session sites across 125 districts in all states and Union Territories, it had also said.

The health ministry also added that the government is prepared to roll out Covid-19 vaccines within 10 days of granting emergency use authorisation.

"Based on feedback of dry-run, govt said it is ready to introduce COVID-19 vaccine within 10 days from date of emergency use authorisation," said Bhushan.

On 3 January, Drugs Controller General of India (DCGI) approved Serum's Oxford COVID-19 vaccine 'Covishield' and indigenously developed Covaxin of Bharat Biotech for restricted emergency use in the country, paving the way for a massive inoculation drive.

DCGI granted the approval on the basis of recommendations by a COVID-19 Subject Expert Committee (SEC) of the Central Drugs Standard Control Organisation (CDSCO).

In a PTI interview earlier, Poonawalla said that the Oxford Covid-19 vaccine will cost $3-4 per shot ( ?219-292) to the Indian government and will be priced at double that rate in private market ones such sales open up.

Pune-based SII's shot is a Recombinant Chimpanzee Adenovirus vector vaccine (Covishield), encoding the SARS-CoV-2 Spike (S) glycoprotein with technology transfer from AstraZeneca/Oxford University.

On the other hand, Bharat Biotech has already produced about 20 million doses, Ella said, which will be increased to about 150 million before July or August. The firm has previously said its vaccine -- that uses a dead version of the virus -- has efficacy rates of at least 60%, though it has yet to release detailed data. Ella said Covaxin will feature in two peer reviews in international health journals on 10 January.

Meanwhile, in a joint statement issued by SII CEO Adar Poonawalla and Bharat Biotech's Chairman Dr Krishna Ella, the companies said that "the more important task in front of them is saving the lives and livelihoods of populations in India and the world."

"Now that two COVID-19 vaccines have been issued EUA (emergency use authorization) in India, the focus is on manufacturing, supply and distribution, such that populations that need it the most receive high quality, safe and efficacious vaccines," the companies said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.livemint.com


Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Wednesday, January 6, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =