Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : AAP’s Cold Hotline: Only 3 in 100 Calls about Corruption
February, 2014 -- In the three weeks that it has been in existence, the much-touted anti-corruption helpline launched by Delhi Chief Minister Arvind Kejriwal’s AAP government has received some 78,000 calls.
However, a miniscule 2.85 per cent of them — about 2,000 calls — were related to corruption, data accessed by The Indian Express shows. The rest were all about public grievances and other issues.
The hotline launched on January 8 was initially allotted an eight-digit number — 27357169. However, within a week it was changed to 1031 as Kejriwal had said a four-digit number would be easier to remember.
The number was pasted across the city, at public places such as toilets, parks, tea stalls and bus shelters. However, most callers still ended up complaining about drainage problems, road cave-ins and traffic jams, among others.
Of the 2,000 calls related to corruption, 1,200 calls have been converted into sting operations. About 150 calls are pending inquiry, eight people arrested, seven raids conducted and five FIRs registered so far.
Some of the rest, sources said, were motivated, wherein criminals or their relatives called claiming they have been falsely implicated and jailed and that police personnel were seeking a bribe to free them.
Others were either not fit for an inquiry or the stings were of poor quality.
Kejriwal has also announced another helpline would be set up to deal with public grievances and government sources said it will be launched in the next 15 days and have a four-digit number.
Like the anti-corruption hotline, which is operated by a call centre, another call centre will be dedicated to the public grievance helpline.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Aam Aadmi Party
About Aam Aadmi Party:
Aam Aadmi Party is an Indian political party, formally launched on 26 November 2012 and is currently the ruling party of Delhi.
Published: Monday, February 3, 2014