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News : ABB Moves Forward with Improved Customer Service on the West Coast

#contactcenterworld

Montreal, QC, Canada, Oct, 2020 -- In May 2020, ABB's Motion business area announced that it was reviewing how it served customers in Western Canada. Next month, ABB will enhance its operations by consolidating its regional call centers and warehouses in Edmonton. ABB sales and commercial office will remain in the Vancouver area.

In order to meet increasing demand, ABB will go ahead with the consolidation of a new larger logistics operation to house Baldor-Reliance(R) industrial electric motors and Dodge(R) mechanical power transmission products in Edmonton and transfer distribution and order handling activities by November 2020. The move will provide our customers with a greater variety of inventory and a larger operations support team that will have the means to deliver a wider breadth of services to our customers, in a timely manner with the quality of service they've grown accustomed to.

ABB is strongly committed to the British Columbia market and the sales team will remain located in the Greater Vancouver area. Together with its local channel partners and distributors, ABB continues to develop its product offering and solutions to better serve and deliver added value.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About ABB Inc:
Company LogoABB is a leading power and automation technology group.
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Today's Tip of the Day - Think About Demotivating Your Staff

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Published: Wednesday, October 7, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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