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News : Abe.ai and Glia Announce Digital Banking Partnership

#contactcenterworld, @GliaInc

Orlando, FL / New York, NY, USA, March, 2021 -- Abe.ai (an Envestnet | Yodlee solution), a provider in artificial intelligence (AI)-powered virtual assistant products for financial institutions and Glia Technologies, Inc. (Glia), a provider of Digital Customer Service, announced a partnership that integrates Abe.ai’s conversational banking solutions with Glia’s AI Management Platform. 

Through this partnership, Glia customers can now implement pre-trained Virtual Financial Assistants (VFAs) using Abe.ai’s proprietary technology and deploy them on Glia’s front-end, embedded in mobile and online banking channels. Abe.ai VFAs can be orchestrated with touch points by Glia’s AI Management Platform as consumers are guided through a digital experience. 

"While our Virtual Financial Assistant is always learning and increasing the number of questions and requests it can answer and process, there are always certain situations and demographics, where transitioning to a live agent for further assistance ensures the best experience and meets consumer preferences," states Rob Guilfoyle, Co-Founder of Abe.ai. "Engaging with money should be easy and simple which is why we’ve partnered with Glia to ensure the best possible experience. This partnership allows customers of financial institutions to avoid the typical frustration of switching communications channels, re-authenticating and again providing details regarding their request."

"It’s more important than ever before that customers and members receive fast and convenient responses to their financial communications," said Dan Michaeli, CEO and co-founder of Glia. "Partnering with Abe.ai and integrating their VFAs into our Digital Customer Service platform makes sophisticated communication solutions readily available to financial institutions of all sizes. Together, we can continue to raise the bar on service expectations, lowering average handle times, boosting efficiencies and ensuring accuracy. Managing finances can be a more pleasant experience."

#contactcenterworld, @GliaInc

Posted by Veronica Silva Cusi, news correspondent
Source: Glia


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, March 15, 2021

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2024 Buyers Guide Automated Call Distributors

 
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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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