Orlando, FL / New York, NY, USA, March, 2021 -- Abe.ai (an Envestnet | Yodlee solution), a provider in artificial intelligence (AI)-powered virtual assistant products for financial institutions and Glia Technologies, Inc. (Glia), a provider of Digital Customer Service, announced a partnership that integrates Abe.ai’s conversational banking solutions with Glia’s AI Management Platform.
Through this partnership, Glia customers can now implement pre-trained Virtual Financial Assistants (VFAs) using Abe.ai’s proprietary technology and deploy them on Glia’s front-end, embedded in mobile and online banking channels. Abe.ai VFAs can be orchestrated with touch points by Glia’s AI Management Platform as consumers are guided through a digital experience.
"While our Virtual Financial Assistant is always learning and increasing the number of questions and requests it can answer and process, there are always certain situations and demographics, where transitioning to a live agent for further assistance ensures the best experience and meets consumer preferences," states Rob Guilfoyle, Co-Founder of Abe.ai. "Engaging with money should be easy and simple which is why we’ve partnered with Glia to ensure the best possible experience. This partnership allows customers of financial institutions to avoid the typical frustration of switching communications channels, re-authenticating and again providing details regarding their request."
"It’s more important than ever before that customers and members receive fast and convenient responses to their financial communications," said Dan Michaeli, CEO and co-founder of Glia. "Partnering with Abe.ai and integrating their VFAs into our Digital Customer Service platform makes sophisticated communication solutions readily available to financial institutions of all sizes. Together, we can continue to raise the bar on service expectations, lowering average handle times, boosting efficiencies and ensuring accuracy. Managing finances can be a more pleasant experience."
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Monday, March 15, 2021
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
Noble ShiftTrack WFM
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ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
|7.)||Lieber & Associates|
Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
Agyletime Cloud Workforce Management
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Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.
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VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
QPC WFM - Calabrio/Teleopti Specialism
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Assessment of Contact centre job applicants
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