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News : ABN AMRO Private Banking Selects TransPerfect to Facilitate Launch of Three Localized Websites

#contactcenterworld, @telinta_

New York, NY, USA and Amsterdam, Netherlands, May 11, 2021 -- TransPerfect, a provider of language and technology solutions for global business, announced the launch of three websites with an aligned content approach for ABN AMRO Private Banking.

Based in the Netherlands, ABN AMRO Private Banking serves clients both domestically and in Northwest Europe with a full range of products and financial services for private banking customers. In an effort to streamline brand continuity across regions, they undertook a full web refresh and centralized content publishing with the goal of being able to deploy and update relevant financial content to Dutch, English, French, and German.

Brand guidelines specific to each market that detail corporate requirements for tone and terminology were developed using TransPerfect’s global networks of copywriters and native-speaking linguists. TransPerfect collaborated closely with both ABN AMRO Private Banking’s central content team and local language reviewers to provide localized website content with brand voice continuity.

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Linde van Loenen, Digital Marketing Strategist from ABN AMRO Private Banking, commented, "The assignment was a real challenge with a big deadline. We needed a lot of new content for different countries, provided by local experts with their own style and vision. Every piece of content was related to our complex financial services, in a high demanding niche market. TransPerfect did a great job and delivered everything on time, with high quality—a powerful start for a new long-term partnership."

TransPerfect President and CEO Phil Shawe stated, "As ABN AMRO Private Banking continues to operate in various markets across Europe, we are proud to stand alongside them and help create meaningful customer interactions through localized websites."

#contactcenterworld, @telinta_

Posted by Veronica Silva Cusi, news correspondent
Source: TransPerfect


About Telinta:
Company LogoFounded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers and their resellers around the globe. Telinta’s full portfolio of white label carrier-grade solutions is highly customizable. This includes Hosted PBX, SIP Trunking, Business and Residential VoIP, Mobile Solutions, WebRTC, Audio-Conferencing, Calling Card, Pinless, Wholesale VoIP, and more.
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Today's Tip of the Day - Who Do You Want?

Read today's tip or listen to it on podcast.

Published: Thursday, May 13, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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