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News : ABQ Call Center Filling 350 Jobs
Albuquerque, NM, USA, May 17, 2016 -- Sitel is hiring about 350 people at its Albuquerque call center for full-time permanent and seasonal jobs, the company said.
About 90 of those positions are already filled, and more people will be hired after a job fair at Sitel’s call center, 4420 The 25 Way NE.
Applicants can also apply online immediately.
About 90 percent of the added jobs are to serve a "leading telecommunications provider," while the remainder are for a home health-care appliance company, said Tim Hawco, Albuquerque site director.
The seasonal jobs will last until October, he said.
He would not say what the jobs pay because a variety of incentives mean employees earn differing amounts. However, the average hourly wage for call center employees in New Mexico is $14.57, according to the U.S. Bureau of Labor Statistics.
Hawco said the call center, which has been in Albuquerque for 18 years, currently has about 910 workers. Once all positions are filled, it will be at its capacity of about 1,200, he said.
"With all the hiring, we will be a full house," Hawco said.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Wednesday, May 18, 2016