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News : Abtran Gets Fee for Property Tax Helpline
Cork, Ireland, Feb 12, 2015 -- Outsourcing firm Abtran, which operates the helpline for the Revenue’s local property tax received fees for providing the service last year.
Abtran started with six people in 1997 and now employs 1,100. In 2013, it expanded after securing the contract with Irish Water to operate its call centre.
The figures for the last quarter of 2014 have just released by Revenue.
General secretary of the Civil and Public Services Union, Eoin Ronayne yesterday described the payout by Revenue as "dead money" and called on Revenue to appoint full-time staff to do the work in-house after the contract with Abtran expires.
The union represents 2,400 employees at Revenue and Mr Ronayne claimed that the money last year would be sufficient to employ 150 full time clerical officers to carry out the work.
He said: "We were always opposed to outsourcing the work. Revenue has told us the reason it put the work out to tender was that there was a recruitment embargo in place.
"Now that the embargo has been removed, we believe that there is no longer an excuse not to have the work done in-house.
A Revenue spokeswoman said: "Revenue is satisfied that the external service provider has assisted Revenue in the provision of a flexible, scalable response to unpredictable and variable demand for services.
"A key aspect of the service is the provider’s capacity to quickly scale operations up or down in response to call volumes."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Abtran
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
Published: Monday, February 16, 2015