News : Abtran Gets Fee for Property Tax Helpline
Cork, Ireland, Feb 12, 2015 -- Outsourcing firm Abtran, which operates the helpline for the Revenue’s local property tax received fees for providing the service last year.
Abtran started with six people in 1997 and now employs 1,100. In 2013, it expanded after securing the contract with Irish Water to operate its call centre.
The figures for the last quarter of 2014 have just released by Revenue.
General secretary of the Civil and Public Services Union, Eoin Ronayne yesterday described the payout by Revenue as "dead money" and called on Revenue to appoint full-time staff to do the work in-house after the contract with Abtran expires.
The union represents 2,400 employees at Revenue and Mr Ronayne claimed that the money last year would be sufficient to employ 150 full time clerical officers to carry out the work.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
He said: "We were always opposed to outsourcing the work. Revenue has told us the reason it put the work out to tender was that there was a recruitment embargo in place.
"Now that the embargo has been removed, we believe that there is no longer an excuse not to have the work done in-house.
A Revenue spokeswoman said: "Revenue is satisfied that the external service provider has assisted Revenue in the provision of a flexible, scalable response to unpredictable and variable demand for services.
"A key aspect of the service is the provider’s capacity to quickly scale operations up or down in response to call volumes."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Motivation & Charity Work
More Editorial From Abtran
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
Published: Monday, February 16, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applyi...
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order manage...
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Ma...