News : Abu Dhabi Airports Signs Up Avaya
Oct 10, 2013 -- Abu Dhabi Airports, the operator of the UAE capital’s portfolio of five airports, has signed a ten-year partnership deal with Avaya to enhance the company’s customer-facing and internal workforce capabilities across its operations.
A global provider of business communications and collaboration systems and services, Avaya will be deploying its key solutions for IP telephony, video collaboration, and contact center technology across Abu Dhabi Airports' organizations to help boost performance, cut costs and accelerate the transformation of customer service experience.
Commenting on the deal, CEO Tony Douglas said, "Timely, reliable and cost-effective communications are integral to any successful airport, and Abu Dhabi Airports’ growth strategy dictates that we have a superlative communications strategy in place to meet the needs of travellers, our airlines, and our staff."
"Adding Avaya to our network of partners is another key element to ensuring we have the right tools and services that will support Abu Dhabi Airports’ vision to become the world’s leading airports group," he stated.
Avaya said it will also be introducing its latest solutions in video collaboration, which will enhance and improve internal and external communications for the aviation provider.
The new ten-year framework agreement will offer Abu Dhabi Airports the opportunity to work with a select number of Avaya’s partners located across the UAE to provide topline services and solutions, said top official.
The agreement covers an initial requirement of telephony extensions, which will increase as Abu Dhabi Airports grows, as well as consolidating the company’s communications infrastructure on Avaya Aura.
It also encompasses a broad suite of Avaya technology solutions and expertise, enabling Avaya to implement, source, manage and enhance technology operations throughout Abu Dhabi Airports’ networks.
To enhance the airport company's customer relationships, Avaya will provide its contact centers solution, said Abou-Ltaif. It is aimed at boosting the performance of agents interacting with travellers.
This customer focus will provide a deployment platform for new airport services and also benefit the company’s airline partners, he added.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, October 15, 2013