News : Abu Dhabi Government Launches Contact Centre
April 6, 2014 -- In order to enhance the quality and speed of services provided to customers, Abu Dhabi Systems & Information Centre officially launched, the Abu Dhabi Government contact center, where 100% of workforce are Emiratis; a major milestone in the Emiratization policies adopted by the Abu Dhabi Government.
The event was attended by HE Rashed Lahej Al Mansoori, Director General of the Abu Dhabi Systems & Information Centre (ADSIC), the government entity responsible for the supervision of ICT agenda in Abu Dhabi and H.E. Ali Rashed Al Ketbi, Chairman at Abu Dhabi Tawteen Council (ADTC). Upon concluding the press conference, the executives conducted a tour to showcase its innovative facilities to the media.
At the event, HE Al Mansoori confirmed that launching the contact center in Al Ain city is an embodiment of the Executive Council’ resolution to assign ADSIC to establish and launch the center, stating the important role the contact center will play to enhance the quality and speed of services provided to customers and to accelerate the response process to all their calls and comments. He also added that this center will aim at incorporating the other entities and authorities so that it can provide their services to customers.
Commenting on the reason behind choosing Al Ain city, HE Al Mansoori said, "Such a step highlights the important location and status of the city in the Emirate of Abu Dhabi, in addition to the abundant national talents in the city; which is evident in the percentage of Emiratis in the center reaching a dazzling 100%." HE Al Mansoori pointed out, "Reaching this percentage was the result of hard work and cooperation between ADSIC and Abu Dhabi Tawteen Council, most notably after the integration of Abu Dhabi Tawteen Council’ s website with the Jobs Abu Dhabi Portal: www.jobs.abudhabi.ae, which helped employers view all the Abu Dhabi Tawteen Council’s candidates’ resumes."
Abu Dhabi Government contact center provides the government entities’ services through a number of channels, where the center receives the calls from Nationals, residents, visitors, companies and other government entities, responding to their inquiries and providing them with necessary information. The main goals for the center is to increase the number of government entities that use its services, since it is considered as a link between these entities and citizens, and is responsible for solving incoming cases in due time, and maintaining the quality of provided services, at the same time.
Posted by Veronica Silva Cusi, news correspondent
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About Abu Dhabi Systems & Information Centre:
Created as a Committee in October 2005 by Executive Council Decree No. 33, and established as Centre in 2008 by Law No. 18, ADSIC's mandate is to develop and advance government services transformation initiatives with the objective to realise a modern, efficient and citizen-centric e-Government platform.
Published: Tuesday, April 8, 2014