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News : Abu Dhabi Systems and Information Centre Achieves Remarkable Results
Abu Dhabi, Aug 26, 2014 -- A recent report issued by Abu Dhabi Systems and Information Centre (ADSIC) shows remarkable business results and reinforces the centre's vital importance in the development of information and communication technology in Abu Dhabi.
The report highlights the efforts of 55 Abu Dhabi-based entities and 44 federal government authorities that currently provide UAE citizens with 1114 different services through the Abu Dhabi e-Government Portal.
Among ADSIC's most notable recent achievements, is the e-Citizen program, in collaboration with the Family Development Foundation (FDF), the Abu Dhabi Education Council (ADEC) and Zayed Higher Organization for Humanitarian Core & Special Needs. The program currently offers a series of training courses to those who are not familiar with key online applications and e-government services and promotes digital literacy. Fresh training material will help people search for different locations of government departments, such as hospitals and schools. In addition, a new course entitled 'Social Media For All' will provide skills to use social media sites and provide awareness on e-safety.
Another important initiative was the launch of the Abu Dhabi Government Contact Center in Al Ain, where 100 per cent of the workforce is made-up of Emiratis. Set-up in collaboration with the private sector, the contact center aims at enhancing the quality and speed of services provided to customers and accelerating the response process to all calls and comments.
ADSIC was also responsible for strengthening Abu Dhabi's position on the world map in the field of information technology by means of its e-Citizen Program, a free training that enables people with a limited knowledge of technology to learn how to use computers and the internet. The program won a first place prize in the category of 'Information Technology Applications and e-Learning' during the World Summit on the Information Society (WSIS) conference in Geneva, Switzerland earlier this year.
ADSIC concluded and celebrated its accomplishments for the first semester of 2014 during the seventh No Objection Certificate (NOC) Program Steering Committee Meeting. The Committee, created specifically to lead the NOC Program, got together to share updates, discuss the next steps towards further improvement of government services and ensure that Abu Dhabi continues to improve customer satisfaction levels in order to boost economic and social growth.
Posted by Veronica Silva Cusi, news correspondent
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About Abu Dhabi Systems & Information Centre:
Created as a Committee in October 2005 by Executive Council Decree No. 33, and established as Centre in 2008 by Law No. 18, ADSIC's mandate is to develop and advance government services transformation initiatives with the objective to realise a modern, efficient and citizen-centric e-Government platform.
Published: Wednesday, August 27, 2014