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News : Abu Dhabi to Set Up Smart Geospatial Centre

#contactcenterworld

Abu Dhabi, UAE, July 16, 2018 -- The Abu Dhabi Smart Solutions and Services Authority (ADSSSA) has announced the Smart Geospatial Contact Centre, a government level project being implemented in cooperation with Esri, a global provider in geographic information system software.

The announcement came at the end of its five-day participation in the International Esri User Conference 2018, which was held recently in San Diego, California. The event discussed the achievements of government entities and the prospects of cooperation between various international parties to exchange experiences and learn about the latest technologies and practices using the geographic information system (GIS).

The Smart Geospatial Contact Centre is based on the use of machine learning technology, Big Data and Artificial Intelligence (AI), which employs GIS technologies and mechanisms aimed at modernizing the operations of the Abu Dhabi Government Contact Centre.

Under the partnership, the Abu Dhabi Government will be the first in the world to provide a comprehensive platform that serves the geospatial infrastructure that is able to integrate data from all government entities in Abu Dhabi, and handle a large amount of data accurately, thus contributing to provide services and projects efficiently.

Dr Rauda Saeed Al Saadi, director general of ADSSSA, highlighted the importance of the Smart Geospatial Contact Centre project, which is the first of its kind government initiative in the world, and noted its role in supporting Abu Dhabi's leadership in the field of GIS as well as in promoting the emirate’s contribution in digital transformation and technology around the world.

She noted: "We spare no effort to elevate the government services to achieve the highest international quality standards through the optimal use of technology.

"Our participation in the International Esri User Conference 2018 was marked by the announcement of the Smart Geospatial Contact Centre project, through which we aim to strengthen our collaboration with Esri on GIS, the use of machine learning, Big Data tools and Artificial Intelligence, in addition to the use of GIS capabilities to support and modernize the operations of Abu Dhabi Government Contact Centre, thereby increasing the efficiency of the service and providing fast and proactive services that are meant to enrich customers’ experience and bring them happiness."

"ADSSSA seeks to benefit from the important international conferences to know about the latest technologies and future trends in the field of providing government services, especially in relation to GIS, and entering into strategic partnerships with stakeholders in the field of smart technology, technological development and smart services systems," Al Saadi added.

Jack Dangermond, founder of Esri, said:"This new concept of services has empowered stakeholders that benefit from developing and accelerating the completion of business, services and decision-making in various sectors, contributing to elevate the efficiency of these institutions significantly in a short time".

"We are very glad to cooperate with ADSSSA in this project, as we seek to make a quantum leap in GIS field and benefit from the ADSSSA’s experience in developing the rules and guidelines and their application mechanisms, in addition to providing enabling technologies and developing the infrastructure among others," he added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://tradearabia.com


About Abu Dhabi Systems & Information Centre:
Company LogoCreated as a Committee in October 2005 by Executive Council Decree No. 33, and established as Centre in 2008 by Law No. 18, ADSIC's mandate is to develop and advance government services transformation initiatives with the objective to realise a modern, efficient and citizen-centric e-Government platform.
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Today's Tip of the Day - How To Choose Speech Recognition

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Published: Wednesday, July 18, 2018

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
PH: 8448442989

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
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📠 Call Center Solutions
PH: +34 952 667 511

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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