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News : ACC Thailand Rings in Digital Thailand With New Avaya Customer Experience Solutions
Singapore, June 22, 2016 -- Advanced Info Service (AIS) Public Company Limited, a GSM mobile phone operator in Thailand, announced that it has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its growing subscriber base.
Leveraging the Avaya's self-service solution, Advanced Contact Center Co., Ltd., (ACC), representing "AIS Call Center ACC, has streamlined customer care, enhanced personalized live agent support and reduced operational costs at its contact centers located in Bangkok and Korat, Thailand.
ACC saw the digital transformation of its contact center as a critical enabler in the new economy. The new self-service system from Avaya will help ensure a consistent customer experience for AIS's calls it receives every month through its contact centers.
"Our partnership with Avaya is based on three key success factors that both companies believe in; Technology, Process Excellence and People. Together with Avaya, we will continue to push the boundaries and shape the multi-media communications market in Thailand through innovation, customer experience, technology and people," said Jaiporn Srisakul, Managing Director, Advanced Contact Center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
About ACC Thailand:
Advanced Contact Center Co., Ltd., (ACC) representing
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, June 23, 2016