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News : Accent Launches Online Customer Portal
Hereford, UK, Aug 11, 2015 -- Accent has launched its new online customer portal for residents, which is accessed from the ‘My Account link’ on its main website.
The portal is essentially an implementation of the MIS ActiveH Customer Portal module (formerly known as TIPS).
Through a secure online account, Accent’s residents are now able to report and view repairs, view account statements, view and request changes to personal details, report anti-social behaviour and pay their rent via AllPay. The portal integrates with the ActiveH Customer Relationship Management (CRM) module, meaning that contact centre staff gain an instant view of requests as they are raised, and are able to respond instantly and more effectively to online enquiries.
The portal also uses responsive website technology, giving residents an optimal and user-friendly view when they access their account on tablets or mobile devices.
The online account is an important step in Accent’s drive to realise its ‘digital by degree’ strategy. The housing provider decided at the outset of the project that it would roll out the portal to all of its account holding residents. Over a two-month phased approach, residents were issued with information introducing the new portal and then a username and password, providing them with access.
Neal Somerville, ICT Project Manager said: "This nine month project brought together a number of different teams in Accent, and residents, who worked together to produce what is a great product for our customers. Effective requirements analysis, scope control, testing, training and a gradual and phased roll out were key to developing and delivering a quality product".
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Wednesday, August 12, 2015