News : Accenture Achieves Lead Innovation Position in “Winner's Circle”
New York Feb. 9, 2016 – Accenture (NYSE: ACN) has been positioned in the 'Winner's Circle' of HfS Research's inaugural Blueprint Report for Utilities Business Process Outsourcing (BPO). Accenture is ranked as one of the leaders in the report, which assessed seven service providers based on execution and innovation.
The report focused on three key needs of utility companies: Rapid innovation to grow top lines with new energy sources, customer centricity to differentiate and operational efficiency to manage bottom lines. Accenture was positioned in the Winner’s Circle in areas of both innovation and execution.
"We see Accenture demonstrating an advanced capability for utilities As-a-Service – spanning platforms, automation and analytics. It is actively investing in redesigning and delivering utilities operations using these As-a-Service constructs. Another big differentiator is the deep relationships and network that it has built around the diversifying utilities ecosystem; clients really valued Accenture’s role in gaining access to thought leaders and technology startups" said Reetika Joshi, Research Director, Operations & Analytics Strategies, HfS Research.
"We are proud to be positioned in the Winner’s Circle in this report which aligns with our ability to deliver value through intelligent operations and innovations that reshape the utilities operating models" said Mike Salvino, group chief executive, Accenture Operations.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Laura Collins, Editorial Management
Today's Tip of the Day - Play Your Agents Their Calls
More Editorial From Accenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
Published: Thursday, February 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
|Intelenet Global Services|
Intelenet Global Services is an Information Technology Enabled Services (ITES) provider delivering contact center and business process outsourcing (BPO) services to global clients. The company provide...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...