Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
89
MEMBER
Vijay s
Director
122
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
66
EXECUTIVE MEMBER
Andre Didier'Serre
Head International Business and Development
57
MEMBER
Margaret Bonthuys
Head of Sales Enablement in Vehicle Finance
2

News : Accenture and UiPath Join Forces to Help Organizations Accelerate Transformation through Intelligent Automation

#contactcenterworld, @Accenture, @uipath

New York, NY, USA, Dec 8, 2021 -- Accenture (NYSE: ACN) and UiPath (NYSE: PATH), an enterprise automation software company, announced an expanded business collaboration to help companies boost the adoption of enterprise-wide automation, accelerate technology transformation efforts and create new growth opportunities.

As businesses reframe their future in a post-pandemic world, organizations that have been able to scale automation across the enterprise are empowering employees to innovate and drive value in new ways. Initially announced at the UiPath FORWARD IV conference in October, Accenture and UiPath are growing their longstanding alliance to combine robust automation solutions from UiPath with Accenture’s complementary services and industry expertise. This will help clients benefit from intelligent automation to increase productivity as well as create a catalyst for the reinvention of business processes to be more efficient and adaptable to change.

Accenture and UiPath have been jointly serving clients around the world, helping support their automation journeys, including at Uber and the University of Chicago Medical Center.

"At Uber, it’s about how we can apply technology and innovation to serve our customers," said Chad Aronson, global head of Intelligent Automation at Uber. "Partnering with UiPath and Accenture enabled us to take advantage of market-leading automation technology from UiPath and the digital and industry expertise of Accenture. This powerful combination has helped Uber achieve unparalleled results in its digital transformation journey to enhance internal operations productivity, quality, performance and user experience."

"Working with Accenture, we have brought automation technology across our supply chain, pharmacy and revenue cycle departments, resulting in cost savings and improvements in both employee and patient experiences. The team is currently exploring and delivering further automation in Epic test automation, IT operational optimization and contact center operations," said Shariq Ata, executive director for Data Analytics, Architecture, Integration and Innovation at the University of Chicago Medical Center. "Accenture brings the right mix of technical and healthcare expertise to quickly identify, assess and implement UiPath automation solutions."

"Increased collaboration with UiPath will help our clients realize more benefits from automation and achieve even greater value from the compressed transformations they are making," said Paul Daugherty, group chief executive – Technology and chief technology officer at Accenture. "When we automate the ordinary, we can unleash the extraordinary. Our expanded work with UiPath marks an important step forward in advancing the business and human potential of automation, combining UiPath’s powerful automation platform with Accenture’s expertise in driving transformational outcomes for its clients."

"Accenture and UiPath together bring unique capabilities that are unsurpassed, and we believe this will be transformative for clients in every industry," said Daniel Dines, UiPath co-founder and Chief Executive Officer. "These days, speed goes hand in hand with success. Enterprises can’t afford to wait and hire someone tomorrow to build the solution they need today. Together, UiPath and Accenture can help enterprises realize the full potential of automation at scale as it reaches maturity."

#contactcenterworld, @Accenture, @uipath

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Accenture:
Company LogoAccenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About UiPath:
Company LogoUiPath is the "automation first" era - championing a robot for every person and enabling robots to learn new skills through artificial intelligence (AI) and machine learning (ML). Through training, UiPath brings digital era skills to millions of people around the world, improving business productivity and efficiency, employee engagement, and customer experience.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, December 10, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

4.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

5.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
(read more)
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6033 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6273 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1223 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =