#contactcenterworld, @Accenture
Arlington, Va. Jan. 7, 2016 -- The U.S. Securities and Exchange Commission (SEC) has awarded Accenture Federal Services a support services contract to create an improved user experience for SEC.gov, the agency’s public-facing website. Under the terms of the contract, Accenture will also provide content management user training and operations and maintenance for the site. The work, which is part of an ongoing effort to modernize the site, will be done under a five-year contract.

SEC.gov is one of the federal government’s busiest websites. Through SEC.gov, investors use the Electronic Data Gathering and Retrieval (EDGAR) system to search disclosure documents.

Under the contract, Accenture will provide visual style updates and other improvements to help make the agency’s websites more flexible, informative, easier to navigate and secure – not only improving the customer experience for investors, public companies and citizens, but also allowing the SEC to consistently and reliably deliver timely and accurate information to its users.

In addition to the content management user training and round-the-clock operations and maintenance, plans also include continued consolidation of existing technology platforms, roll- out of a document management solution to complement the existing web content management solution, social media integration, a responsive mobile framework and improvements to existing site, content and user analytics capabilities.

The SEC is a regulatory agency charged with protecting investors and overseeing the U.S. financial securities markets, including securities exchanges, securities brokers and dealers, investment advisors and mutual funds. The agency’s website provides information on decisions and rule interpretations that protect the interests of investors. The website collects thousands of tips, complaints and referrals on possible securities law violations

#contactcenterworld, @Accenture

Posted by Laura Collins, Editorial Management
Source: https://newsroom.accenture.com