Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Accenture Transforms IT Systems for Telecommunications Provider Hawaiian Telcom
New York, NY, USA, Jan 20, 2016 -- Accenture (NYSE:ACN) has completed the first phase of a transformational IT consolidation project for Hawaiian Telcom, using Oracle Service Cloud to support the technology company’s continued growth. In a three-month period, Accenture integrated five critical systems to deliver the company a configured view of each customer account anytime, anywhere.
By deploying Oracle cloud technologies to consolidate information from five different Hawaiian Telcom systems, consisting of customer details, order and cases, billing and facilities systems, Accenture could deliver a number of key benefits including improved customer support capabilities and interaction as well as enhanced infrastructure productivity.
"We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians," said Kevin Paul, senior vice president technology for Hawaiian Telcom.
The project will continue with additional Oracle Service Cloud capabilities implemented in succession to further build Hawaiian Telcom’s cloud-based foundation. Hawaiian Telcom’s goal is to cohesively assess and implement contact center and web self service capabilities at a speed that supports their dynamic business.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
More Editorial From Accenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
About Hawaiian Telcom:
Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii.
Published: Thursday, January 21, 2016