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News : Accenture Receives AWS Canadian Partner of the Year Award for Public Sector Innovation and Services

#contactcenterworld, @Accenture, @awscloud

Toronto, ON, Canada, May 12, 2021 -- Accenture (NYSE: ACN) has received a Public Sector Partner of the Year award from Amazon Web Services, Inc. (AWS), recognizing its role in helping Canadian public sector organizations drive innovation and build solutions on the AWS Cloud.

Accenture was recognized by AWS for showing deep commitment to providing consulting services and independent software vendor offerings in the public sector space. Accenture and AWS have been collaborating for more than 15 years, including through the Accenture AWS Business Group which was formed in 2015, and in that time they have implemented thousands of programs with AWS that turn innovations into business value rapidly.

"We are honoured to receive this Partner of the Year award, which speaks to our strong business relationship with AWS and our ongoing collaboration in helping public sector organizations drive innovation to deliver citizen services that take advantage of the promise of technology and human ingenuity," said Jennifer Jackson, Technology and Cloud First Lead at Accenture in Canada.

Christian Playford, managing director and AWS practice lead for Accenture in Canada, said, "Together with AWS, we've been able to show our public sector health, federal and provincial government clients how we can operate with speed, agility and scale to solve challenges brought on by the COVID-19 pandemic with solutions that help Canadians. We look forward to continued partnership and collaboration through our Accenture AWS Business Group."

"Accenture has been involved in a number of projects this year that showcase deep knowledge of AWS and cloud technology overall," said Réjean Bourgault, public sector country manager at AWS Canada. "We look forward to continuing to collaborate with Accenture through our unique relationship to bring more innovative solutions to Canadian public sector organizations."

The 2021 AWS Partner Awards for Canada were announced during the annual AWS Partner Summit. The awards recognize a wide range of born-in-the cloud and traditional AWS Consulting and Technology Partners whose business models have embraced specialization and collaboration over the past year. The AWS Partner Awards also recognize AWS Partners whose business models continue to evolve and thrive on the AWS Cloud as they work with customers, enabling them to take advantage of the benefits of Machine Learning and Artificial Intelligence, improve their security posture, or develop critical solutions to address challenges related to the COVID-19 pandemic.

#contactcenterworld, @Accenture, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Accenture:
Company LogoAccenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Friday, May 14, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

About us - in 60 seconds!

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