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News : Accenture and SAP Collaborate

#contactcenterworld, @Accenture, @SAP

Bangalore, India, Nov 24, 2016 -- Accenture announced plans with SAP SE to accelerate the development of solutions, based on a digital customer engagement platform, for utility companies to engage with customers through virtually any channel, improving customer operations efficiency.

Alongside simplified customer service and operations, the customer engagement platform will help enable utilities to offer customers non-commodity products and services, such as solar panels, batteries and connected home products, including related installation and maintenance services.

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This announcement comes after both companies announced a comprehensive program of ongoing collaboration on the core development and go-to-market for SAP S/4HANA early in January. In October 2016, both companies also announced their collaboration to develop the a predictive analytics solution for asset management in the utilities industry to enable condition-based maintenance.

Accenture’s role includes accelerating the design, development and integration of the next releases of S/4HANA Utilities, SAP Hybris Cloud for Customer, SAP Hybris Marketing, SAP Hybris Commerce and SAP Hybris Billing. The focus for SAP S/4HANA Utilities will be simplification and for the SAP Hybris solutions, the co-innovation will be to build out utilities-specific functionalities.

"Utilities and their customers expect a world-class user experience that enables them to engage whenever, wherever and through any channel at any time," said Matias Alonso, Accenture’s Senior Managing Director - Utilities practice.

"This new customer information system brings together skilled innovation team members to capture the most value from digital technologies. This includes the cloud, Internet of Things and predictive analytics that are vital for identifying and supporting new products and services that utilities create for their customers," added Alonso.

#contactcenterworld, @Accenture, @SAP

Posted by Veronica Silva Cusi, news correspondent
Source: http://cio.economictimes.indiatimes.com


About Accenture:
Company LogoAccenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
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About SAP:
Company LogoSAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Friday, November 25, 2016

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284
 

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