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News : Accenture Unveils Google Cloud Practice in Indonesia

#contactcenterworld, @Accenture

Jakarta, Indonesia, Sept 5, 2019 -- Accenture has launched a dedicated Google Cloud practice in Indonesia, designed to build cloud-centric solutions targeting enterprise customers.

Under the banner of Accenture Google Cloud Business Group (AGBG), the new division - which expands on a global partnership - will see the technology providers combine expertise to build "tailored offerings" for local businesses.

Specifically, key offerings will include the enablement of multi-channel customer interactions, alongside enhanced data management and the delivery of services for "hyper-personalisation" in marketing, sales and services.

The collaboration will also leverage data and artificial intelligence (AI) capabilities from Google Cloud, driven through Accenture's Contact Centre AI (CCAI) solution, to enable "end-to-end customer interaction" across voice and digital channels.


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"Indonesia's growing middle class consumers is the main reason for this expansion to Indonesia," said Seong Kim Ho, country managing director of Indonesia, Accenture. "We would like to help clients enable multi-channel customer interactions and improve access to self-service and issue resolution capabilities, while decreasing the cost to service each customer."

Citing new Accenture commissioned research - ‘Pivoting to the Future’ - Seong Kim said the majority of companies in Indonesia are planning to migrate technology infrastructure to the cloud.

The division will initially focus on retail, consumer packaged goods and health industries, through building next-generation business processes with AI and machine learning based approaches to create "new value" across the enterprise.

"AGBG combines Accenture's extensive industry knowledge with the power of Google Cloud technology to help our customers in Indonesia solve complex technology challenges and explore new business models in a digital era," added Tim Synan, regional director of Southeast Asia, Google Cloud.

Furthermore, AGBG will offer "global scale" to businesses running SAP by delivering managed SAP solutions on Google Cloud Platform (GCP), in addition to leveraging Google Marketing Platform data and scaling G Suite across the enterprise.

Furthermore, the collaboration will also see the launch of an Accenture Google Cloud Centre of Excellence to develop solutions in high-growth areas to drive adoption of Google Cloud, alongside the introduction of global talent to increase local workforce capabilities.


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Content continues ….

Posted by Veronica Silva Cusi, news correspondent
Source: https://sg.channelasia.tech


About Accenture:
Company LogoAccenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Thursday, September 5, 2019

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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