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News : Access Bank Chooses CA Technologies to Help Enhance Customer Experience
Johannesburg, South Africa, Aug 12, 2015 -- Access Bank of Nigeria has deployed a range of CA Technologies solutions from CA Southern Africa, aimed at taking service management to even higher levels; boosting customer service and enriching clients' experiences through better technology availability.
CA Southern Africa partner Signal Alliance has signed the deal with Access Bank to implement CA Service Desk Manager, CA Client Automation, CA Unified Infrastructure Management (formerly CA Nimsoft Monitor) and CA Spectrum.
According to Rotimi Famuwagun, Head of Subsidiaries Information Technology at Access Bank, the deployment of these IT service management (ITSM) and infrastructure management solutions is expected to improve the organisation's ability to manage technology for optimal operational performance. "Banks today are highly dependent on technology for efficient operations and satisfactory customer service.
"However, our existing systems and network management solutions were limited and isolated to specific departments with almost no integration at the enterprise level. This led to a prolonged effort in the analysis of events from multiple sources and unclear results which increased the mean-time-to-repair," he says.
Posted by Veronica Silva Cusi, news correspondent
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About CA Technologies:
CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud.
About Access Bank Plc:
Access Bank Plc., commonly known as Access Bank, is a commercial bank in Nigeria. The bank is one of the commercial banks licensed by the Central Bank of Nigeria, the national banking regulator.
Published: Friday, August 14, 2015