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News : Access Health CT Announces Extended Call Center Hours Through Dec. 22

#contactcenterworld

Hartford, CT, USA, Dec, 2017 -- Access Health CT, announced that they will be extending their call center hours to support people that need help enrolling in healthcare coverage before the end of the enrollment period on December 22.

According to Access Health CT, call center representatives can answer questions about the enrollment process, provide information on the documents needed to enroll, and direct people to where they can get in-person help. Call center staff can also connect people with a certified insurance broker, who can help them select the best plan for themselves and their families.

"With only 22 days left in this open enrollment period, time is our biggest challenge," said Jim Wadleigh. "That’s why we’re doing all we can to help as many people as possible, including keeping the call center open later into the evening."

 

AHCT provides call center assistance in over one hundred languages. 

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://wtnh.com

About Access Health CT:
Company LogoConnecticut's official health insurance marketplace, implementing Health Care Reform to ensure residents and small businesses have access to the quality coverage they need.
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Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Related Editorial

Published: Wednesday, December 6, 2017

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2021 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246
4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999
6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918
7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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