News : Access One Launches its Enhanced Cloud Contact Center Solution
Chicago, IL, USA, Nov 4, 2016 -- Access One is pleased to announce the addition of the Enhanced Cloud Contact Center solution to their communication services portfolio. The Enhanced Cloud Contact Center leverages the "software as a service" (SaaS) model to deliver a customizable and easy to use platform that includes ACD, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more.
Access One Enhanced Cloud Contact Center is our most innovative solution", said John Hoehne, COO. "This new platform will provide our customers the market-leading contact center features necessary to provide a world-class call center experience- driving greater visibility into performance and enabling Call Center Managers to build agent productivity.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measures
About Access One:
Access One is headquartered in Chicago and has been owned and operated by the same customer-focused team since 1993. Specializing in voice, data and managed IT solutions, Access One is committed to providing the best customer experience in business technology. By offering a complete portfolio of feature-rich products and delivering services with a personal touch, Access One is able to tailor solutions to the unique needs of its clients.
Published: Monday, November 7, 2016
2020 Buyers Guide Training
|4.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
Upcoming EventsSubmit Event