News : Access One Launches its Enhanced Cloud Contact Center Solution
Chicago, IL, USA, Nov 4, 2016 -- Access One is pleased to announce the addition of the Enhanced Cloud Contact Center solution to their communication services portfolio. The Enhanced Cloud Contact Center leverages the "software as a service" (SaaS) model to deliver a customizable and easy to use platform that includes ACD, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more.
Access One Enhanced Cloud Contact Center is our most innovative solution", said John Hoehne, COO. "This new platform will provide our customers the market-leading contact center features necessary to provide a world-class call center experience- driving greater visibility into performance and enabling Call Center Managers to build agent productivity.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
About Access One:
Access One is headquartered in Chicago and has been owned and operated by the same customer-focused team since 1993. Specializing in voice, data and managed IT solutions, Access One is committed to providing the best customer experience in business technology. By offering a complete portfolio of feature-rich products and delivering services with a personal touch, Access One is able to tailor solutions to the unique needs of its clients.
Published: Monday, November 7, 2016
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...