Berkeley, CA, USA, Feb 23, 2021 -- Access Softek, Inc., an omnichannel digital banking platform provider, announced the launch of Agent Advisor the latest feature of its Live Chat solution.
Agent Advisor utilizes artificial intelligence (AI) to recognize customer queries submitted via live chat and immediately provides auto-populated responses that call center staffers can push to the customer.
"Regardless of a staff member’s level of experience, Agent Advisor ensures the FI’s staff is equipped to share the most relevant and accurate information with the customer," said Chris Doner, founder and CEO of Access Softek. "Our solution reduces costs associated with operating the call center and saves time for staffers working to troubleshoot customer challenges. Furthermore, FI’s can leverage Agent Advisor to share new information to contact center staff, such as promotions and special offers, easing the way internal communications can be facilitated."
Posted by Veronica Silva Cusi, news correspondent
About Access Softek:
Access Softek sets the standard for the omnichannel digital banking landscape, having developed the first downloadable apps for mobile banking. Since 2004, Access Softek has delivered industry firsts to over 400 bank and credit union clients from its Berkeley, California headquarters.
Published: Wednesday, February 24, 2021
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