News : Accidental 9-1-1 Calls Put Heavy Burden on Emergency Call Centre
March 3, 2014 -- Pocket dialing, children playing with phones and people simply hanging up are taking up to 10 hours a day for staff to handle, according to a report from E-Comm, an emergency communications centre.
The company estimates it handles 200 accidental calls per day, most of them pocket dials.
To avoid these problems E-Comm recommends locking and storing your phone properly, to not program 9-1-1 into your phone, and if you do pocket dial stay on the line and say it was an accident.
Posted by Veronica Silva Cusi, news correspondent
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About E-Comm 9-1-1:
E-Comm 9-1-1 is a multi-municipality agency that provides emergency communications operations for the region of southwest British Columbia. The company coordinates 9-1-1 service for police, fire, and ambulance service, providing call-taking and dispatch services for multiple agencies in the Lower Mainland area. E-Comm's service area covers Metro Vancouver (from Lions Bay to Langley), the Sunshine Coast Regional District, south Squamish-Lillooet Regional District and the Whistler-Howe Sound area serving a population of more than two million residents. The company provides call-taking for all participating municipalities, transferring incoming calls to the appropriate agency. Furthermore, E-Comm provides dispatch services for eleven police departments and nineteen fire departments.
Published: Thursday, March 6, 2014