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News : Accidental 9-1-1 Calls Put Heavy Burden on Emergency Call Centre
March 3, 2014 -- Pocket dialing, children playing with phones and people simply hanging up are taking up to 10 hours a day for staff to handle, according to a report from E-Comm, an emergency communications centre.
The company estimates it handles 200 accidental calls per day, most of them pocket dials.
To avoid these problems E-Comm recommends locking and storing your phone properly, to not program 9-1-1 into your phone, and if you do pocket dial stay on the line and say it was an accident.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From E-Comm 9-1-1
About E-Comm 9-1-1:
E-Comm 9-1-1 is a multi-municipality agency that provides emergency communications operations for the region of southwest British Columbia. The company coordinates 9-1-1 service for police, fire, and ambulance service, providing call-taking and dispatch services for multiple agencies in the Lower Mainland area. E-Comm's service area covers Metro Vancouver (from Lions Bay to Langley), the Sunshine Coast Regional District, south Squamish-Lillooet Regional District and the Whistler-Howe Sound area serving a population of more than two million residents. The company provides call-taking for all participating municipalities, transferring incoming calls to the appropriate agency. Furthermore, E-Comm provides dispatch services for eleven police departments and nineteen fire departments.
Published: Thursday, March 6, 2014