News : ACCO Brands Streamlines Customer Experience With 8x8
San Jose, CA, USA, July 1, 2015 -- 8x8, Inc., a provider of cloud-based unified communications and contact center solutions, announces that ACCO Brands, a supplier of branded office products, has streamlined its contact center system by replacing its on-premise legacy solution with 8x8’s cloud-based enterprise communications platform.
Reporting was a key driver in choosing a new system. Based in Aylesbury, Buckinghamshire in the United Kingdom, with offices in cities across Europe with separate systems, ACCO Brands was struggling to converge all its customer experience data. With its previous on-premise solution, it was impossible to measure incoming calls and monitor why customers were calling. Using 8x8’s Virtual Contact Center, the company now has the ability to track inbound calls to build a deeper understanding of its customer base, and ultimately deliver superior service.
"The benefits of moving our contact center to a cloud-based system like 8x8 were huge," Sam Ludlow, European Customer Services Director at ACCO Brands. "The whole system was installed within days and switched across overnight, meaning no downtime in our service – which was key for us. Our customers may have seen no difference in the way they reach us, but at the back-end, it’s a much smoother operation that will give our customers a much better experience. The account team at 8x8 were with us every step of the way and it’s reassuring to know that we have the support if something ever goes wrong."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
About ACCO Brands:
ACCO Brands Corporation is a manufacturer of office products. It was created by the merger of ACCO World from Fortune Brands with General Binding Corporation.
Published: Thursday, July 2, 2015