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News : Accrington Call Centre Tribunal Adjourned
Dec 2, 2013 -- An employment tribunal involving former workers at an East Lancashire call centre which closed with the loss of 250 jobs has been adjourned until February.
The hearing in Manchester, involving 120 former staff against international outsourcing provider Sitel, heard four days of evidence last week. It will now hear the remaining points regarding the unfair dismissal claim on February 17, 18, and 19 before considering a judgement.
Sitel employed the workforce to handle online holiday bookings at the Globe Centre in Accrington.
In September 2011, after one of its clients, travel firm Expedia, moved its call-handling to Bangalore in India, the firm announced its entire workforce would be made redundant by November that year.
The Globe Centre is still the base for several companies employing hundreds of workers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Scripting
More Editorial From Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, December 3, 2013