News : Accurate Always Announces Voxida CenterSecure™ Solution
Half Moon Bay, CA April 29th, 2015 -- Accurate Always, Inc., a provider of integrated communications recording and analysis solutions, announced the addition of CenterSecure™ to its Voxida voice and video recording and analysis suite. CenterSecure is designed to capture all user interactions, including files and systems accessed, in the call center or enterprise and provides tools for immediate recall as well as detailed reports.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"This offering builds upon the end-to-end security already deeply embedded in the Voxida software platform that allows supervisors, managers and administrators to access recordings by agent and incident", said Kate Haley, CMO and Cofounder of Accurate Always. "It takes it further than call playback as Voxida now, with a few clicks, can return detailed audit reports on all system and user interactions, with an unprecedented level of detail, per user."
Today's Tip of the Day - Train In Sensitivity
More Editorial From Accurate Always
About Accurate Always:
Accurate Always provides call center recording and communications monitoring.
Published: Friday, May 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...