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News : Aceyus to Support Verizon's Unified Communication and Customer Experience Platform

#contactcenterworld, @aceyus, @VerizonWireless

Charlotte, NC, USA, Nov. 18, 2020 -- Aceyus Inc., a provider of customer experience solutions specializing in enterprise-level data management and reporting, is proud to announce the integration of its technology and consulting services with Verizon to support the telecommunication provider's Unified Communication (UC)/Customer Experience (CX) platform for the Social Security Administration (SSA). Introduced as the Next Generation Telephony Project (NGTP), the new solution will provide expanded services to SSA employees at locations throughout the U.S.

NGTP will enable the SSA to migrate from three disparate, telephony-based systems to a single enterprise-wide contact center and UC solution upgrade. This evolution will bring together Voice over Internet Protocol, video, presence, chat, web-based applications, desktop, mobility, and contact center-based solutions to create a more comprehensive platform for consumers and agents alike.

"Aceyus is thrilled to be part of an industry-leading team supplying technology solutions that support the SSA's commitment to better serve the public across channels – whether in-person, via video, on the phone or online," said Ben Vesta, chief technology officer, Aceyus. "Due to the increasing number of Americans taking advantage of the SSA's services, the NGTP solution will provide the stability and flexibility needed to expand capabilities, enhance proficiency, and reduce IT costs – while delivering on mission-critical items for the public."

"The SSA wants to make sure they are increasing communication, productivity, and fostering efficient and effective communication methods both for their employees and the American public during these unforeseen and challenging conditions," continued Vesta. "Aceyus' role in the NGTP solution will not only provide better visibility to help agents and organizations understand the 'story' behind each interaction, but will also help the SSA provide the information and customer service people need, when and where they need it."

#contactcenterworld, @aceyus, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Aceyus:
Company LogoAceyus takes data visualization and reporting to the next level by not only providing the ability to aggregate #data but also the plumbing by which to bring your DATA THAT MATTERS together. So many #BI systems out there can provide you with the ability, but not the highway to flow the actionable data in to your #datawarehouse to run your business from.  This unique #dataaggregation solution is where Aceyus stands alone!
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About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Thursday, November 19, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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