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News : Acqueon and Cresta Launch AI-Powered Revenue Generation and Recovery Solution

#contactcenterworld, @acqueon

Dallas, TX and Palo Alto, CA, USA, Mar 26, 2024 - Acqueon, a real-time revenue execution platform, and Cresta, a provider of generative AI for intelligent contact centers, announced a partnership to help B2C enterprises better engage their customers and optimize the effectiveness of every customer interaction. The companies are releasing a unified offering that builds on Acqueon's open data platform and brings together Acqueon Campaigns and Cresta for Sales in an entirely new solution – Acqueon Guidance powered by Cresta.

Acqueon and Cresta are pioneers in the Revenue Execution Platform marketspace, helping to create the category. This partnership will help businesses deliver meaningful revenue generation and recovery outcomes through omnichannel outbound engagement and enhanced customer service and retention. The combination of Acqueon and Cresta's solutions will allow organizations to proactively connect with customers at the right time and on their preferred channels, in a fully compliant manner.

"Customers are holding businesses to higher standards than ever before, and it's essential that we ensure that every customer touchpoint is productive and positive," said Ping Wu, CEO of Cresta. "The power of Cresta and Acqueon's solutions will unlock a new tier of AI-enabled customer engagement technology that helps businesses drive deeper connections with core customers, ultimately improving retention and driving revenue growth."

"Building on our previous solutions for agent guidance, Acqueon Guidance powered by Cresta ushers in a new era of customer engagement and delivers a holistic solution to transform how businesses approach customer interactions that drive revenue results," said Ashish Koul, CEO of Acqueon. "Understanding the right timing, channel, and message are essential to getting the most out of customer interactions. Acqueon and Cresta together can provide enterprises with AI technology that will unlock new ways to engage with consumers to dramatically improve the enterprise's revenue generation and revenue recovery results."

#contactcenterworld, @acqueon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Acqueon Technologies Inc.:
Company LogoAcqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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About Cresta:
Cresta was founded with the goal of using AI to transform how professionals learn high-value skills. Cresta brings together industry-leading AI experts, decades of contact center and sales expertise, proven leadership, and top-tier investors including Andreessen Horowitz and Greylock Partners to transform contact center performance.
Company RSS Feed   Company Profile Page

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Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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