News : Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys
San Jose, CA, USA, May 14, 2019 -- Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations, announced a strategic partnership with Vonage, a global business cloud communications provider, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys.
This partnership combines the power of Acqueon’s omnichannel campaign orchestration platform – Acqueon Engagement Cloud (AEC) – with cloud-based communication APIs via Nexmo, the Vonage API Platform, to arm businesses with the capabilities necessary to analyze, predict and orchestrate every aspect of the customer journey.
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"Customers no longer tolerate interacting on businesses’ terms. Instead, they expect organizations to cater to their specific requirements and preferences. The Acqueon Nexmo partnership gives enterprises all the tools together with the intelligence of predictive analytics to provide tailored experiences at scale and in real time," said Ashish Koul, CEO, Acqueon Technologies Inc.
"Nexmo’s strategic partnership with Acqueon brings together our collective technology innovation, and industry knowledge, to offer hyper-personalized and conversational engagements at scale. This ability to connect with customers, in a manner that is convenient to them, will ultimately drive a better customer experience and better overall business outcomes," said Omar Javaid, Chief Product Officer, Vonage.
Posted by Veronica Silva Cusi, news correspondent
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About Acqueon Technologies Inc.:
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Wednesday, May 15, 2019
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