All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys
#contactcenterworld, @acqueon, @vonage
San Jose, CA, USA, May 14, 2019 -- Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations, announced a strategic partnership with Vonage, a global business cloud communications provider, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys.
This partnership combines the power of Acqueon’s omnichannel campaign orchestration platform – Acqueon Engagement Cloud (AEC) – with cloud-based communication APIs via Nexmo, the Vonage API Platform, to arm businesses with the capabilities necessary to analyze, predict and orchestrate every aspect of the customer journey.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Customers no longer tolerate interacting on businesses’ terms. Instead, they expect organizations to cater to their specific requirements and preferences. The Acqueon Nexmo partnership gives enterprises all the tools together with the intelligence of predictive analytics to provide tailored experiences at scale and in real time," said Ashish Koul, CEO, Acqueon Technologies Inc.
"Nexmo’s strategic partnership with Acqueon brings together our collective technology innovation, and industry knowledge, to offer hyper-personalized and conversational engagements at scale. This ability to connect with customers, in a manner that is convenient to them, will ultimately drive a better customer experience and better overall business outcomes," said Omar Javaid, Chief Product Officer, Vonage.
#contactcenterworld, @acqueon, @vonage
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
Related Editorial
- Outbound Campaign Management Provider, Acqueon, Launches Amazon Connect Integration
- Acqueon Announces Unveils a Suite of Proactive Engagement Products
- Acqueon Announces the Release of LCM 4.0
- 2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific
- 2019 NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Asia Pacific
- ContactCenterWorld.com announces winners of the 2018 AMERICAS Top Ranking Performers Conference and Awards.
More Editorial From Acqueon Technologies Inc.
About Acqueon Technologies Inc.:
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Wednesday, May 15, 2019
Industry Suppliers | Get Listed |
 | Bright Pattern Inc Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers n... (view more) | |
| Cisco Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The... (view more) | |
| 8x8 Inc. 8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati... (view more) | |
| Amazon Web Services Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 | 1 |
 529 | Share |