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#contactcenterworld, @acqueon, @vonage
San Jose, CA, USA, May 14, 2019 -- Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations, announced a strategic partnership with Vonage, a global business cloud communications provider, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys.
This partnership combines the power of Acqueon’s omnichannel campaign orchestration platform – Acqueon Engagement Cloud (AEC) – with cloud-based communication APIs via Nexmo, the Vonage API Platform, to arm businesses with the capabilities necessary to analyze, predict and orchestrate every aspect of the customer journey.
"Customers no longer tolerate interacting on businesses’ terms. Instead, they expect organizations to cater to their specific requirements and preferences. The Acqueon Nexmo partnership gives enterprises all the tools together with the intelligence of predictive analytics to provide tailored experiences at scale and in real time," said Ashish Koul, CEO, Acqueon Technologies Inc.
"Nexmo’s strategic partnership with Acqueon brings together our collective technology innovation, and industry knowledge, to offer hyper-personalized and conversational engagements at scale. This ability to connect with customers, in a manner that is convenient to them, will ultimately drive a better customer experience and better overall business outcomes," said Omar Javaid, Chief Product Officer, Vonage.
#contactcenterworld, @acqueon, @vonage
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Acqueon Technologies Inc.:
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Wednesday, May 15, 2019
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