New Orleans, LA, USA, Nov, 2018 -- Acqueon Technologies Inc., a provider in delivering AI powered proactive customer experiences, unveiled a suite of products that are engineered to drive effortless experience for both contact center agents and customers.
Acqueon Lynx: CRM-CTI Connectors for Salesforce, MS Dynamics and ServiceNow
Acqueon Insights: Customer Journey Analytics
Acqueon Command Center: Intelligence Platform to manage contact center platform performance on-the-go
Acqueon Admin Console: Unified administration portal for contact centers and unified communications
"The Cisco Customer Journey Solutions Sales Summit brings together thought leaders, product and industry experts, from the customer experience industry and provides two amazing days of knowledge sharing, networking, and fun. We are excited to launch our new suite of proactive engagement products at this summit.
In today’s digital ecosystem, driving effortless customer and agent experience is crucial for enterprises. Our new products empower enterprises - of all sizes - to create effortless customer journeys and provide immediate & measurable business outcomes" said Ashish Koul, President, Acqueon Technologies Inc.
Posted by Veronica Silva Cusi, news correspondent
About Acqueon Technologies Inc.:
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
Published: Tuesday, November 6, 2018
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